Refund policy
We want you and your pet to be happy with every order.
- Returns window: 7 days from delivery
- Condition: Unused, unopened, in original packaging
- How to start a return: Email felineflux.online@gmail.com with your order number
- Refund timing: Processed within 5–10 business days of us receiving the returned item, back to your original payment method
- Faulty or damaged items: Contact us within 48 hours of delivery with photos — we'll send a replacement or full refund, no return shipping required